Terms of Service
Last Updated: 10/01/2025
1. Introduction
Social Media Gang (“SMG” or “The Seller”) provides communication and marketing services to corporate clients (private or public entities) through its website https://smg-agency.co. The list and description of services offered can be found on the website.
2. Purpose
These Terms of Service govern the contractual relationship between SMG and the buyer and apply to any purchase made via the website, whether the buyer is a professional entity or an individual.
SMG reserves the right to modify these terms at any time. The applicable terms are those in force at the time of payment for the purchase (or the first payment in the case of multiple payments).
Purchasing a service or product on the website implies the buyer’s full acceptance of these terms. This acceptance is confirmed by checking a box and clicking a validation button during the ordering process.
The buyer acknowledges having read these Terms of Service and, if applicable, any specific terms related to a service or product, and agrees to them without reservation. The buyer confirms they have received the necessary advice and information to ensure the suitability of the offer for their needs.
3. Pricing
All prices for services or products are listed in euros, inclusive of all taxes (VAT and applicable taxes), unless otherwise stated. Prices also include any applicable processing or shipping fees.
All orders must be paid in euros, regardless of their origin.
SMG reserves the right to change its prices at any time. However, purchases will be invoiced based on the rate in effect at the time of order confirmation.
The costs of accessing SMG’s website are the responsibility of the buyer.
4. Orders
Order confirmation constitutes acceptance of the terms of sale. A summary of the order and a link to these Terms will be provided during the order process.
The buyer agrees to provide accurate identification details to ensure proper order processing. SMG reserves the right to reject orders in cases of abnormal requests, bad faith, or other legitimate reasons.
5. Products and Services
Essential characteristics, prices, and details for products or services are provided on the SMG website. Availability is indicated at the time of order. If a service or product becomes unavailable after purchase, SMG will notify the buyer and provide a refund within 7 business days.
Certain services may have limited validity periods, as specified on their dedicated pages. The buyer must use the service within this period; otherwise, it will be considered used, even if not activated.
6. Payment
Payment is due at the time of order placement, including for pre-orders. Payments can be made securely by credit card through platforms such as Stripe, PayPal, or ThriveCart.
By providing payment information, the buyer authorizes SMG to charge the card for the amount indicated. In case of an error or payment failure, the transaction will be canceled, and the order annulled.
7. Right of Withdrawal
In accordance with French consumer law, the buyer has 14 days from the date of purchase to exercise their right of withdrawal without providing a reason. Requests for withdrawal must be sent to hello [at] smg-agency.co before the deadline.
Refunds, excluding third-party platform fees, will be processed within 14 days of the withdrawal request. Exceptions to the right of withdrawal include:
Services fully executed before the withdrawal period ends, with prior consent from the buyer.
Custom-made products or services.
Digital content delivered immediately upon purchase with buyer consent.
8. Claims
Claims, exchange requests, or refund requests must be submitted by registered mail with acknowledgment of receipt to: SMG Agency 10 rue du Colisée 75008 Paris
Claims must be made within 30 days of the order date.
9. Liability
SMG’s obligations are limited to providing reasonable efforts for service delivery. SMG is not liable for damages caused by internet issues such as data loss, intrusion, or service interruptions.
10. Intellectual Property
All trademarks, domain names, products, software, images, videos, texts, and other content are the exclusive property of SMG or its collaborators. No intellectual property rights are transferred under these terms. Unauthorized reproduction, modification, or use is prohibited.
11. Personal Data
SMG collects and processes personal data to fulfill contracts, improve services, and comply with legal obligations. For detailed information on data handling, see SMG’s Privacy Policy.
12. Force Majeure
SMG’s obligations are suspended in cases of unforeseen circumstances or force majeure that prevent contract execution. SMG will notify the buyer as soon as possible.
13. Governing Law and Dispute Resolution
These Terms of Service are governed by French law. In case of disputes, French courts will have exclusive jurisdiction.